Provides instructions on how to effectively open and manage a Technical Assistance Center (TAC) case to ensure timely support and resolution for Cisco SD-WAN operational issues.
Cisco Catalyst SD-WAN CloudOps Guide
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Cisco Catalyst SD-WAN CloudOps Guide
Updated: October 29, 2026
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Log inProvides instructions on how to effectively open and manage a Technical Assistance Center (TAC) case to ensure timely support and resolution for Cisco SD-WAN operational issues.
Log in to the Support Case Manager on the Cisco website.
Select New Case > Products & Services > Open Case.
Enter the appropriate entitlement information. You can use the serial number of a WAN Edge device for entitlement information.
Select Next and enter your case details.
Select Technology > Search and enter the appropriate Tech and Sub Tech keywords:
Technology: SDWAN - Cisco-Hosted
SubTechnology: SDWAN Cloud Infra
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(Requires a Cisco Service Contract)
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